Family-Owned & Operated Since 2008
blue icon calendar with clock on transparent background for scheduling service
Blue calendar with clock for superior service

Careers Portal

Get Pre-qualified for a Sunlight Financial loan

BRING YOUR EXPERTISE TO THE JOB!

We’re always looking to expand our Pro-Tec family. Our career opportunities offer attractive compensation, health and retirement benefits, and advancement opportunities. Review our available positions below and apply today!

Apprentice Plumber

Job Overview: Learns to install and repair pipes that supply water and gas to, as well as carry waste away from, homes and businesses; installing of plumbing fixtures such as bathtubs, sinks, and toilets, and appliances, including dishwashers and washing machines; installing of supports for pipes, equipment, and fixtures prior to installation.

Responsibilities Learned:

  • Under supervision training in proper plumbing techniques and practices.
  • Assist in installing, assemble, maintain, and repair pipes and plumbing fixtures.
  • Affix clamps, screws, brazing, soldering, welds, etc. to pipes and tubes.
  • Measure and modify pipes accordingly by cutting, threading, or bending pipes by using specialized tools.
  • Install and/or repair household appliances like dishwashers, water heaters, toilets, sinks, etc.
  • Diagnose plumbing problems and work to resolve any issues.
  • Repair or replace damaged parts.
  • Locate and repair water line leaks and remove clogs.
  • Keep detailed notes and create work reports documenting projects.
  • Test plumbing and other installed fixtures to ensure proper functioning.
  • Follow state laws and regulations and adhere to local building codes.
  • Follow communication procedures, guidelines and policies.

Qualifications:

  • High school diploma/GED equivalent; certification or college degree preferred
  • 2+ years relevant trade experience
  • Expert knowledge in piping and ventilation systems
  • Valid plumbing license
  • Available to work on call and respond immediately to plumbing emergencies
  • Understands and follows state regulations

Customer Service Representative (CSR)

Company Statement: Pro-Tec is searching for an experienced Customer Service Representative to join our thriving team. We are a family owned and operated company with a true passion for delivering the best finished product possible while also providing an experience far above and beyond what our customers expect. This position is an integral role within the organization and sets the tone for a customer’s experience as you will be their first point of contact as they reach out to have their issues resolved. As the main point of contact until the work is performed it is essential that this person has a positive attitude, is reliable and is willing to do what it takes while being a team player to accomplish our goals.

Customer Service Representative General Responsibilities

  • Answering a heavy volume of customer calls, interpreting a customer need and scheduling service appointments within our field management software.
  • Build effective relationships and trust with current and potential customers by listening to their needs and educating them about services that are relevant to their situation.
  • Provide clear and accurate communication between customers and management within our service and construction departments regarding any scheduling changes.
  • Greet clients arriving to the office with a warm and positive attitude while making sure their needs are met.
  • Monitor the live dispatch board to ensure technicians are on time for appointments and that customers receive proper communication regarding any changes made.
  • Provide timely resolution to customer inquiries, concerns, and complaints.
  • Monitoring the office email and voicemail accounts assuring the messages are directed to the proper individuals or departments.
  • Data entry.
  • GPS monitoring.
  • Support marketing campaigns and social media platforms.
  • Most important: work closely with all Pro-Tec Plumbing team members to ensure top notch customer service that meets or exceeds our customers’ expectations in every aspect of the business.

Professional Qualifications

  • Must have at least two years of experience in customer service
  • Experience in either the plumbing or HVAC industry
  • Proven track record of over-achieving
  • Strong phone contact handling skills and active listening
  • Familiar with our company CRM (Service Titan)
  • Adaptability
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively

Educational Qualifications

  • High school diploma or equivalent, bachelor’s degree preferred.

HVAC Technician

Company Statement: Pro-Tec Plumbing & Air is hiring a detail-oriented HVAC technician to install, maintain and repair HVAC systems. The HVAC technician will be skilled in cleaning, adjusting, and repairing systems. You will guide and advise the customer to select the most appropriate air quality system to fulfill their requirements. You will be responsible for air quality systems from installation to end-of-life by performing maintenance, warranty, and emergency repairs. To be successful in this role, customer satisfaction, safety and comfort should be your top priority. Ideal candidates will be patient and have excellent organizational and troubleshooting skills.

HVAC Technician General Responsibilities:

  • Installing, maintaining, and repairing ventilation and air conditioning systems and equipment.
  • Identifying maintenance risks on equipment.
  • Diagnosing electrical and mechanical faults for HVAC systems.
  • Cleaning, adjusting, and repairing systems, and performing warranty services.
  • Performing emergency repairs promptly and efficiently.
  • Providing technical direction and on-the-job training.
  • Keeping daily logs and records of all maintenance functions.
  • Ensuring compliance with appliance standards and with Occupational Health and Safety Act.
  • Complying with service standards, work instructions and customers’ requirements.
  • Assisting with customers’ queries.

HVAC Technician Professional Requirements:

  • 1+ year experience as an HVAC technician, and willingness to continue education in HVAC field.
  • Valid driver’s license.
  • Understanding of advanced principles of air conditioning, refrigeration and heating.
  • Working knowledge of boiler systems.
  • Proficient in balancing air and water treatment systems in line with HVAC protocols.
  • Excellent written, verbal, and interpersonal skills.
  • Proficient in reading schematics and work plans.
  • Ability to work after hours, over weekends and on public holidays with short or no notice.
  • Ability to work in confined spaces.

HVAC Educational Requirements:

  • High school diploma or equivalent, bachelor’s degree preferred.

Proficiencies

  • Leadership
  • Conflict Management
  • Dependable
  • Deadline-Oriented
  • Reporting Skills
  • Critical Thinking
  • Problem Solving Skills
  • Planning and Organizing
  • Communication Skills
  • Delegation
  • High Stress Tolerance
  • Quality & Accuracy Focus
  • Active Listening
  • Phone Skills
  • Manage Time Effectively
  • Excellent Written and Oral Skills

Plumbing Administrative Assistant

Company Statement: Serves as a first line of contact for PTP, assisting the construction department with estimating, scheduling, booking jobs, accountability and general departmental organization.

Construction Administrative Assistant General Responsibilities

  • Manage large volume of incoming calls.
  • Greet customers and vendors warmly via phone or in person.
  • Address customers’ needs via phone, email, mail, or voicemail promptly.
  • Direct customers to the correct department as needed.
  • Strategically gather needed information from customers and document accurately through Service Titian.
  • Work with all team members to complete “follow-ups” created by technicians.
  • Assist in organization and follow-up on proposals as directed by specific departments.
  • Go the extra mile to engage customers.
  • Monitor field techs progress from start to end of day; contacting customers of schedule changes as needed.
  • Take full responsibility for all assigned tasks and duties.
  • Keep detailed records of customer interactions, fully update or creating customer accounts and book jobs.
  • Follow communication procedures, guidelines and policies.
  • Utilize computer technology to work efficiently and effectively.
  • Complete internet based self-training as assigned by managers.
  • Oversees the job tracker on a daily/weekly basis.
  • Check all construction material orders for accuracy.
  • Create construction binders as directed by management.
  • Performs other related duties as assigned by management.

 Professional Qualifications

  • 3+ years in office environment experience required.
  • 2+ year plumbing office staff support preferred.
  • Computer literate and proficient with service-related software preferred.
  • Proven customer support experience.
  • Organized, efficient, and result driven.
  • Possess a strong personal desire for improvement.
  • Excellent oral and written communication skills.

Educational Qualifications

  • High school diploma or equivalent; college degree preferred.

 Top Skills and Proficiencies

  • Quality & Accuracy Focus
  • Phone Skills
  • Problem Solving
  • Documentation Skills
  • Active Listening
  • Resolving Conflict

Service Plumber

Company Statement: Installs and repairs pipes that supply water and gas to, as well as carry waste away from, homes and businesses; installs plumbing fixtures such as bathtubs, sinks, and toilets, and appliances, including dishwashers and washing machines; installs supports for pipes, equipment, and fixtures prior to installation.

Responsibilities and Functions

  • Install, assemble, maintain, and repair pipes and plumbing fixtures.
  • Affix clamps, screws, brazing, soldering, welds, etc. to pipes and tubes.
  • Measure and modify pipes accordingly by cutting, threading, or bending pipes by using specialized tools.
  • Measure and modify pipes accordingly by cutting, threading, or bending pipes by using specialized tools.
  • Install and/or repair household appliances like dishwashers, water heaters, toilets, sinks, etc.
    Diagnose plumbing problems and work to resolve any issues.
  • Repair or replace damaged parts.
  • Locate and repair water line leaks and remove clogs.
  • Train new apprentices in proper plumbing techniques and practices.
  • Keep detailed notes and create work reports documenting projects.
  • Test plumbing and other installed fixtures to ensure proper functioning.
  • Follow state laws and regulations and adhere to local building codes.
  • Follow communication procedures, guidelines, and policies.

Qualifications

  • High school diploma or GED equivalent; vocational certification or associate degree preferred
  • 2+ years relevant trade experience
  • Expert knowledge in piping and ventilation systems
  • Available to work on call and respond immediately to plumbing emergencies
  • Understands and follows state regulations

Top Skills and Proficiencies

  • Dependable
  • Deadline-Oriented
  • Critical Thinking
  • Problem Solving Skills
  • Communication Skills
  • Quality & Accuracy Focus
  • Problem Solving
  • Active Listening
  • Manage Time Effectively

Special Projects / Construction Plumber

Company Statement: Interprets blueprints and building specifications to map layout for Plumbing & Plumbing Fixtures. To include Potables & Non-Potables water supplies, drainage, and sanitary sewer systems, and installation of gas lines according to state and local plumbing codes.

Construction Plumber Responsibilities

  • Install, assemble, maintain, and repair pipes and plumbing fixtures.
  • Affix clamps, screws, brazing, soldering, welds, etc. to pipes and tubes.
  • Measure and modify pipes accordingly by cutting, threading, or bending pipes by using specialized tools.
  • Diagnose plumbing problems and work to resolve any issues.
  • Repair or replace damaged parts.
  • Train new apprentices in proper plumbing techniques and practices.
  • Confirm pipe system is air/watertight by performing pressure tests.
  • Keep detailed notes and create work reports documenting projects.
  • Test plumbing and other installed fixtures to ensure proper functioning.
  • Follow state laws and regulations and adhere to local building codes.

Professional Qualifications

  • 2+ years of relevant trade experience
  • Knowledge in piping and ventilation systems
  • Understands and follows state of Florida regulations
  • Experience reading technical designs and blueprints

Educational Qualifications

  • High school diploma or GED equivalent

Top Skills and Proficiencies:

  • Dependable
  • Deadline-Oriented
  • Critical Thinking
  • Problem Solving Skills
  • Communication Skills
  • Quality & Accuracy Focus
  • Documentation Skills
  • Active Listening
  • Manage Time Effectively