Way back when (OK, before the Internet), measuring customer satisfaction when considering one’s own needed purchase was straightforward.
Consumers seeking advice about whether to hire a particular contractor (or avoid another) had limited options: basically, ask the next-door neighbor, a friend or work colleague.
Word of mouth remains a valuable referral tool here at Pro-Tec Plumbing & Air, a steady stream of satisfied customers has helped us grow into a thriving business over the years.
Don’t take our word for it, though. When it comes to gauging customer service, quality craftsmanship and other measures of a job well done, satisfied customers of Pro-Tec Plumbing & Air are just a click away.
Read the (Google and Facebook) reviews
On Facebook, Pro-Tec Plumbing & Air enjoys an average 4.8 rating (on a scale of 1-5) from 100 plus different customers. Here are some of those reviews, in their own words.
“It’s never a good day when you need a plumber, but Pro-Tec’s tech made it tolerable. First, Pro-Tec was very accommodating about scheduling an appointment. The technician arrived on time and worked on the problem for two hours, carefully explaining what he was doing and why. Before he began anything, he told us what it would cost. When he left, the problem was fixed.”
“I had exterior floor drains water-jetted due to sand from the beach clogging them constantly,” another customer wrote in a Facebook review. The two-man team arrived promptly, set up and were underway in 15 minutes starting to work. Within the hour they were completed and my drains flowing again. Great job!!!
On Google, the reviews are even more persuasive: an average 4.8 rating among more than 656 reviews. More than 600 of those rated us a perfect 5.0!
Again, our satisfied customers in their own words.
“Our original A/C system installed by the builder totally failed in early May after just six years,” a Naples resident wrote. “We were referred to Pro-Tec by a neighbor and their recommendation quickly proved to be the right choice. Jonathan F. was on site within three hours as our service advisor. He conducted a thorough evaluation of the issues and then had a colleague on site within 1.5 hours to validate his assessment. He called me multiple times over the next few days to lay out the plan to order what was needed and resolve our problem. Jon and his team were responsive, prompt and reliable. Their proposal was very reasonable in cost, and within days our new system was installed and running smoothly.”
“I would enthusiastically recommend this firm to anyone in need of a new service provider or a whole new system,” he continued. “Five stars for service and expertise.”
Our Pro-Tec Promise is straightforward: we vow to provide quality plumbing and air-conditioning with superior service and honest pricing.
In the crowded Southwest Florida marketplace, customer satisfaction isn’t just a measure of popularity. It’s a sign of confidence, trust and favorable experiences from other homeowners that can provide new customers with a greater piece of mind.
Satisfied customers? We want to hear from you!
Public feedback is one of the most important tools we have here at Pro-Tec Plumbing & Air. We deeply value your opinions – if you have not yet already shared an online review, please visit our Facebook or Google pages.